{"id":6429,"date":"2024-11-30T21:53:51","date_gmt":"2024-11-30T19:53:51","guid":{"rendered":"https:\/\/totalverde.ro\/?page_id=6429"},"modified":"2026-10-20T11:06:41","modified_gmt":"2026-10-20T08:06:41","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/totalverde.ro\/hu\/termeni-si-conditii\/","title":{"rendered":"\u00c1ltal\u00e1nos felhaszn\u00e1l\u00e1si felt\u00e9telek"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6429\" class=\"elementor elementor-6429\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18aca03 e-flex e-con-boxed e-con e-parent\" data-id=\"18aca03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6577ccc elementor-widget elementor-widget-heading\" data-id=\"6577ccc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Termeni \u0219i condi\u021bii<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25c09d elementor-widget elementor-widget-text-editor\" data-id=\"d25c09d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>1. Introducere:<\/strong>\n<p style=\"padding-left: 40px;\">Prezentele Termeni \u0219i Condi\u021bii (\u201eTermeni \u0219i Condi\u021bii\u201d) guverneaz\u0103 raporturile dintre societatea HERB SOLUTION SRL, o societate cu r\u0103spundere limitat\u0103, av\u00e2nd sediul \u00een Loc. Sfantu Gheorghe, Str. Vanatorilor nr. 6, jud. Covasna, Rom\u00e2nia (denumit\u0103 \u00een continuare \u201eSocietatea\u201d) \u00eenregistrat\u0103 la Registrul Comer\u0163ului sub nr. J14\/379\/2023, av\u00e2nd C.I.F.\/C.U.I. nr. 49234195 \u0219i persoanele care utilizeaz\u0103 (\u201eUtilizatorul\u201d) pagina de internet www.totalverde.ro (denumit \u00een continuare \u201ewebsite-ul\u201d).<\/p>\n<p style=\"padding-left: 40px;\">Accesarea \u0219i utilizarea website-ului, inclusiv a oric\u0103rei pagini sau sec\u021biuni componente a acestuia, se poate face numai \u00een conformitate cu prezentele Termeni \u0219i Condi\u021bii, care includ Politica de Confiden\u021bialitate a Datelor \u0219i Politica de utilizare a Cookie-urilor. \u00cen vederea utiliz\u0103rii website-ului, putem solicita utilizatorului s\u0103 \u00ee\u0219i exprime acordul cu privire la ace\u0219ti termeni \u0219i condi\u021bii, printr-o ac\u021biune specific\u0103 care are semnifica\u021bia unui consim\u021b\u0103m\u00e2nt neechivoc (spre exemplu bifarea c\u0103su\u021bei specifice \u201eAm citit \u0219i sunt de acord cu TERMENII \u0218I CONDI\u021aIILE Societ\u0103\u021bii\u201d).<\/p>\n<p style=\"padding-left: 40px;\">Bif\u00e2nd o anumit\u0103 c\u0103su\u021b\u0103, utilizatorul:<\/p>\n<p style=\"padding-left: 40px;\">\u00ce\u0219i manifest\u0103 \u00een mod expres acordul \u00een vederea respect\u0103rii tuturor clauzelor din ace\u015fti (\u201eTermeni \u0219i Condi\u021bii\u201d);\nIa la cuno\u0219tin\u021b\u0103 despre Condi\u0163iile de prelucrare a datelor cu caracter personal, \u00een conformitate cu Politica de Confiden\u0163ialitate a Societ\u0103\u0163ii.\nDac\u0103 nu sunte\u021bi de acord cu prevederile din acest set de Termeni \u0219i Condi\u021bii (inclusiv orice actualizare a acestuia), v\u0103 rugam s\u0103 nu utiliza\u021bi sau dup\u0103 caz, s\u0103 \u00eenceta\u021bi utilizarea website-ului.<\/p>\n<strong>2. Modific\u0103ri cu privire la con\u021binutul website-ului:<\/strong>\n<p style=\"padding-left: 40px;\">Societatea HERB SOLUTION SRL \u00ee\u0219i rezerv\u0103 dreptul de a modifica con\u021binutul \u0219i\/sau structura website-ului \u00een orice moment, f\u0103r\u0103 nicio informare prealabil\u0103.<\/p>\n<strong>3. Lipsa garan\u021biei \u0219i exonerarea de r\u0103spundere:<\/strong>\n<p style=\"padding-left: 40px;\">Societatea HERB SOLUTION SRL\u00a0nu garanteaz\u0103 faptul c\u0103 informa\u021biile care apar pe acest website nu con\u021bin erori, cu toate c\u0103 societatea depune toate eforturile pentru a transmite informa\u021bii actualizate \u0219i exacte.<\/p>\n<p style=\"padding-left: 40px;\">Societatea HERB SOLUTION SRL\u00a0nu va putea fi \u021binut\u0103 responsabil\u0103 legal pentru niciun fel de daune, pagube sau pierderi produse utilizatorului website-ului, cauzate de informa\u021bii eronate. Informa\u021biile de pe website pot fi modificate \u00een orice moment \u0219i nu se va acorda niciun fel de garan\u021bie privind acurate\u021bea, actualitatea sau caracterul complet al informa\u021biilor publicate.<\/p>\n<p style=\"padding-left: 40px;\">Societatea HERB SOLUTION SRL\u00a0nu garanteaz\u0103 faptul c\u0103 website-ul sau serverele pe care este g\u0103zduit sunt lipsi\u0163i de virusi sau de alte componente informatice cu caracter poten\u021bial d\u0103unator, c\u0103 nu con\u021bine erori, omisiuni, defec\u021biuni, \u00eent\u00e2rzieri sau \u00eentreruperi \u00een operare ori transmitere sau orice al\u021bi factori similari.<\/p>\n<p style=\"padding-left: 40px;\">Utilizatorul folose\u015fte website-ul pe riscul propriu, societatea fiind exonerat\u0103 de orice r\u0103spundere pentru eventualele daune directe sau indirecte cauzate de utilizarea, accesarea sau vizitarea website-ului.<\/p>\n<strong>4. Drepturile de proprietate intelectual\u0103:<\/strong>\n<p style=\"padding-left: 40px;\">Con\u021binutul website-ului Societ\u0103\u021bii: imagini, texte, elemente de grafic\u0103 web, scripturi, software, drepturi de proiectare, drepturi de model, patente, m\u0103rci \u00eenregistrate etc., se afl\u0103 \u00een proprietatea societ\u0103\u021bii HERB SOLUTION SRL\u00a0sau a colaboratorilor s\u0103i \u0219i este protejat de Legea privind dreptul de autor \u015fi drepturile conexe \u015fi de legile privind proprietatea intelectual\u0103 \u015fi industrial\u0103.<\/p>\n<p style=\"padding-left: 40px;\">Folosirea f\u0103r\u0103 acordul scris al Societ\u0103\u0163ii a oric\u0103ror elemente enumerate mai sus se pedepse\u015fte conform legisla\u0163iei \u00een vigoare.<\/p>\n<p style=\"padding-left: 40px;\">Orice persoan\u0103 care dore\u0219te s\u0103 se informeze sau s\u0103 solicite o ofert\u0103 de pre\u0163 personalizat\u0103 este rugat\u0103 s\u0103 completeze formularul, de la sec\u021biunea Contact ori prin email la adresa contact[at]totalverde.ro , iar noi v\u0103 vom contacta \u00een cel mai scurt timp.<\/p>\n<strong>5. Metode de plat\u0103<\/strong>\n<p style=\"padding-left: 40px;\">TotalVerde \u00ee\u021bi ofer\u0103 multiple metode de plat\u0103 sigure \u0219i rapide, astfel \u00eenc\u00e2t s\u0103 alegi varianta potrivit\u0103 pentru tine:<\/p>\n<p style=\"padding-left: 40px;\">1. Numerar la livrare (Ramburs)\nPo\u021bi opta pentru plata \u00een numerar la primirea coletului. Aceast\u0103 metod\u0103 este disponibil\u0103 pentru sume de p\u00e2n\u0103 la 10.000 lei pentru persoane fizice \u0219i 5.000 lei pentru persoane juridice. Curierul \u00ee\u021bi va oferi o dovad\u0103 a \u00eencas\u0103rii, document care \u021bine loc de chitan\u021b\u0103 fiscal\u0103. Plata se efectueaz\u0103 integral, \u00een lei.<\/p>\n<p style=\"padding-left: 40px;\">2. Plat\u0103 online cu card bancar \u0219i \u00een rate f\u0103r\u0103 dob\u00e2nd\u0103\nPentru tranzac\u021biile online, TotalVerde colaboreaz\u0103 cu PayU, un sistem securizat care asigur\u0103 confiden\u021bialitate \u0219i siguran\u021b\u0103 maxim\u0103.<\/p>\n<strong>6. PROCEDURA DE COMAND\u0102<\/strong>\n<p style=\"padding-left: 40px;\">6.1 Informare despre produse\nPe TotalVerde.ro, po\u021bi accesa informa\u021bii detaliate despre fiecare produs, inclusiv caracteristici, propriet\u0103\u021bi \u0219i instruc\u021biuni de utilizare, f\u0103c\u00e2nd clic pe denumirea acestuia. Dac\u0103 legea prevede, produsul va fi livrat \u00eempreun\u0103 cu instruc\u021biunile de utilizare. \u00cen cazul \u00een care nu prime\u0219ti aceste instruc\u021biuni, te rug\u0103m s\u0103 contactezi Serviciul de Rela\u021bii cu Clien\u021bii \u00eenainte de utilizarea produsului, pentru a remedia situa\u021bia.<\/p>\n<p style=\"padding-left: 40px;\">6.2 Pre\u021buri\nToate pre\u021burile afi\u0219ate pe TotalVerde.ro includ TVA \u0219i alte taxe aplicabile, dac\u0103 nu este specificat altfel. Costurile de transport nu sunt incluse \u00een pre\u021bul produsului, except\u00e2nd cazurile \u00een care acest aspect este clar men\u021bionat pe pagina de finalizare a comenzii.<\/p>\n<p style=\"padding-left: 40px;\">6.3 Modificarea pre\u021burilor\nTotalVerde \u00ee\u0219i rezerv\u0103 dreptul de a modifica pre\u021burile produselor afi\u0219ate pe site. Orice modificare intr\u0103 \u00een vigoare imediat dup\u0103 publicare \u0219i nu afecteaz\u0103 comenzile deja plasate. Dac\u0103 pre\u021bul unui produs scade dup\u0103 plasarea comenzii, diferen\u021ba nu poate fi rambursat\u0103 pentru pl\u0103\u021bile efectuate online cu cardul. Verificarea unei tranzac\u021bii online dureaz\u0103 cel pu\u021bin 24 de ore, iar produsul va fi livrat doar dup\u0103 confirmarea pl\u0103\u021bii.<\/p>\n<p style=\"padding-left: 40px;\">6.4 Erori de pre\u021b\n\u00cen cazul unor erori de afi\u0219are a pre\u021burilor (ex: 0 RON, 1 RON sau un pre\u021b semnificativ diferit de valoarea real\u0103), TotalVerde nu este obligat s\u0103 onoreze comanda la pre\u021bul incorect. Dac\u0103 o astfel de eroare apare, te vom informa \u00een cel mai scurt timp \u0219i \u00ee\u021bi vom oferi op\u021biunea de a cump\u0103ra produsul la pre\u021bul corect sau de a anula comanda f\u0103r\u0103 costuri suplimentare.<\/p>\n<p style=\"padding-left: 40px;\">6.5 Plasarea comenzii\nPe TotalVerde.ro, po\u021bi plasa o comand\u0103 f\u0103r\u0103 a fi necesar\u0103 \u00eenregistrarea unui cont. Este esen\u021bial s\u0103 completezi corect toate datele de livrare \u0219i facturare. Dac\u0103 sunt introduse date eronate sau incomplete, sistemul va semnala eroarea, iar livrarea poate fi \u00eent\u00e2rziat\u0103.<\/p>\n<p style=\"padding-left: 40px;\"><strong>Pa\u0219ii pentru plasarea unei comenzi:<\/strong><\/p>\n\n<ul>\n \t<li style=\"list-style-type: none;\">\n<ul>\n \t<li>Selectezi produsul dorit \u0219i ape\u0219i &#8222;Adaug\u0103 \u00een co\u0219&#8221;.<\/li>\n \t<li>Verifici produsele \u0219i pre\u021burile \u00een sec\u021biunea &#8222;Co\u0219ul meu&#8221;.<\/li>\n \t<li>Po\u021bi modifica comanda prin ad\u0103ugarea sau eliminarea produselor.<\/li>\n \t<li>Completezi datele necesare \u0219i alegi metoda de livrare.<\/li>\n \t<li>Selectezi metoda de plat\u0103 \u0219i verifici detaliile finale ale comenzii.<\/li>\n \t<li>Ape\u0219i &#8222;Finalizarea comenzii&#8221; pentru a finaliza achizi\u021bia.<\/li>\n \t<li>Prin ap\u0103sarea butonului &#8222;Confirmarea comenzii&#8221;, \u00ee\u021bi asumi obliga\u021bia de plat\u0103.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\">TotalVerde \u00ee\u021bi garanteaz\u0103 un proces de comand\u0103 rapid \u0219i sigur!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c2095 elementor-widget elementor-widget-text-editor\" data-id=\"b8c2095\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"returnare\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>7. POLITICA DE RETURNARE<\/strong><\/p><p style=\"padding-left: 40px;\"><strong>7.1 Condi\u021bii generale de returnare<\/strong><br \/>La TotalVerde, ne dorim ca fiecare client s\u0103 fie pe deplin mul\u021bumit de achizi\u021bia sa. Conform legisla\u021biei \u00een vigoare, ai dreptul de a returna produsele achizi\u021bionate \u00een termen de 14 zile calendaristice de la primirea coletului.<\/p><p style=\"padding-left: 40px;\">Pentru ca un produs s\u0103 fie eligibil pentru returnare, acesta trebuie s\u0103 \u00eendeplineasc\u0103 urm\u0103toarele condi\u021bii:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>S\u0103 fie \u00een ambalajul original, sigilat \u0219i \u00een aceea\u0219i stare \u00een care a fost livrat.<\/li><li>S\u0103 nu fie deschis, utilizat sau deteriorat.<\/li><li>S\u0103 fie returnat \u00eempreun\u0103 cu toate accesoriile \u0219i documentele aferente (factur\u0103, certificat de garan\u021bie, dac\u0103 este cazul).<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><strong>7.2 Produse care NU pot fi returnate<\/strong><br \/>Deoarece comercializ\u0103m suplimente alimentare, produse pentru s\u0103n\u0103tate \u0219i igien\u0103 personal\u0103, din motive de siguran\u021b\u0103 \u0219i protec\u021bie a consumatorilor, NU accept\u0103m returnarea produselor care au fost desigilate sau \u00eencepute.<\/p><p style=\"padding-left: 40px;\">Nu se pot returna:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>Suplimentele alimentare \u0219i produsele naturiste care au fost deschise sau utilizate, chiar \u0219i par\u021bial.<\/li><li>Produsele cu sigiliul de siguran\u021b\u0103 rupt.<\/li><li>Produsele care nu mai au ambalajul original intact.<\/li><li>Aceste m\u0103suri sunt necesare pentru a respecta reglement\u0103rile \u00een vigoare \u0219i pentru a asigura siguran\u021ba tuturor clien\u021bilor no\u0219tri.<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><strong>7.3 Procedura de returnare \u0219i rambursare<\/strong><br \/>Dac\u0103 produsul \u00eendepline\u0219te condi\u021biile de returnare men\u021bionate mai sus, urmeaz\u0103 ace\u0219ti pa\u0219i:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>Contacteaz\u0103 Serviciul de Rela\u021bii cu Clien\u021bii la contact@totalverde.ro pentru a anun\u021ba inten\u021bia de returnare.<\/li><li>Trimite produsul prin curier la adresa specificat\u0103 de TotalVerde. Taxele de transport pentru retur sunt suportate de client.<\/li><li>Dup\u0103 recep\u021bionarea \u0219i verificarea produsului, vei primi confirmarea prin e-mail.<\/li><li>Rambursarea sumei achitate se va face \u00een termen de 7-14 zile lucr\u0103toare, prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bie.<\/li><li>Aten\u021bie: Dac\u0103 produsul returnat nu respect\u0103 condi\u021biile men\u021bionate, nu vom putea efectua rambursarea \u0219i \u00ee\u021bi vom trimite produsul \u00eenapoi.<\/li><\/ul><\/li><\/ul><p style=\"padding-left: 40px;\">Ne dorim s\u0103 oferim o experien\u021b\u0103 sigur\u0103 \u0219i transparent\u0103 pentru to\u021bi clien\u021bii no\u0219tri!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bdbbe0 elementor-widget elementor-widget-text-editor\" data-id=\"8bdbbe0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"transport\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"31\"><strong data-start=\"3\" data-end=\"29\">8. LIVRAREA PRODUSELOR<\/strong><\/p>\n<p style=\"padding-left: 40px;\" data-start=\"33\" data-end=\"67\"><strong data-start=\"37\" data-end=\"65\">8.1 Livrarea prin curier&nbsp;<\/strong><\/p>\n<p style=\"padding-left: 40px;\" data-start=\"33\" data-end=\"67\">TotalVerde livreaz\u0103 produsele comandate la adresa specificat\u0103 de Client prin intermediul unei firme de curierat partenere, asigur\u00e2nd o livrare sigur\u0103 \u0219i eficient\u0103. Livrarea se realizeaz\u0103 conform termenilor \u0219i condi\u021biilor generale de livrare \u0219i plat\u0103 ale TotalVerde.<\/p>\n<p style=\"padding-left: 40px;\" data-start=\"337\" data-end=\"380\"><strong data-start=\"341\" data-end=\"378\">8.2 Tarife \u0219i condi\u021bii de livrare<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li data-start=\"337\" data-end=\"380\"><strong data-start=\"383\" data-end=\"393\">25 lei<\/strong> pentru comenzile cu o greutate de p\u00e2n\u0103 la <strong data-start=\"436\" data-end=\"444\">3 kg in romania<\/strong>.<\/li><li data-start=\"337\" data-end=\"380\"><span data-start=\"383\" data-end=\"393\" style=\"--tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: #4e9ae080; --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ; font-weight: 700;\">50 lei<\/span> pentru comenzile cu o greutate de p\u00e2n\u0103 la <span data-start=\"436\" data-end=\"444\" style=\"--tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: #4e9ae080; --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ; font-weight: 700;\">3 kg in ungaria<\/span><\/li>\n<li data-start=\"448\" data-end=\"512\">\n<p data-start=\"450\" data-end=\"512\"><strong data-start=\"450\" data-end=\"471\">Transport GRATUIT<\/strong> pentru comenzile de <strong data-start=\"492\" data-end=\"509\">peste 500 lei in romania<\/strong>.<\/p>\n<\/li>\n<li data-start=\"513\" data-end=\"690\">\n<p data-start=\"515\" data-end=\"690\">Dac\u0103 greutatea coletului dep\u0103\u0219e\u0219te <strong data-start=\"550\" data-end=\"558\">3 kg<\/strong>, costul transportului poate fi recalculat conform tarifelor firmei de curierat, iar Clientul va fi informat \u00eenainte de expediere.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\" data-start=\"692\" data-end=\"729\"><strong data-start=\"696\" data-end=\"727\">8.3 Timp estimat de livrare<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-start=\"730\" data-end=\"1048\">\n<li data-start=\"730\" data-end=\"821\">\n<p data-start=\"732\" data-end=\"821\">Livrarea se efectueaz\u0103 de obicei \u00een <strong data-start=\"768\" data-end=\"791\">1-5 zile lucr\u0103toare<\/strong> de la confirmarea comenzii.<\/p>\n<\/li>\n<li data-start=\"822\" data-end=\"898\">\n<p data-start=\"824\" data-end=\"898\">\u00cen perioade aglomerate (ex. s\u0103rb\u0103tori), termenul de livrare poate varia.<\/p>\n<\/li>\n<li data-start=\"899\" data-end=\"1048\">\n<p data-start=\"901\" data-end=\"1048\">\u00cen prezent, <strong data-start=\"913\" data-end=\"982\">nu este posibil\u0103 alegerea unei date sau ore exacte pentru livrare<\/strong>. Curierul va efectua livrarea conform programului s\u0103u standard.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\" data-start=\"1050\" data-end=\"1094\"><strong data-start=\"1054\" data-end=\"1092\">8.4 Livrarea la adresa specificat\u0103<\/strong><\/p>\n<p style=\"padding-left: 40px;\" data-start=\"1095\" data-end=\"1356\">Produsele vor fi livrate la adresa men\u021bionat\u0103 de Client \u00een e-mailul de confirmare a comenzii. Aceast\u0103 adres\u0103 este considerat\u0103 loca\u021bia oficial\u0103 de livrare. <strong data-start=\"1250\" data-end=\"1299\">Asigur\u0103-te c\u0103 adresa este corect\u0103 \u0219i complet\u0103<\/strong> pentru a evita \u00eent\u00e2rzierile sau problemele de livrare.<\/p>\n<p style=\"padding-left: 40px;\" data-start=\"1358\" data-end=\"1516\">Ne rezerv\u0103m dreptul de a modifica taxele de livrare, iar orice schimbare va intra \u00een vigoare la data public\u0103rii pe site, f\u0103r\u0103 a afecta comenzile deja plasate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9edd360 elementor-widget elementor-widget-text-editor\" data-id=\"9edd360\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"reclamatii\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"813\" data-end=\"844\"><strong data-start=\"816\" data-end=\"842\">9. Politica de reclama\u021bii<\/strong><\/p><p class=\"\" style=\"padding-left: 40px;\" data-start=\"846\" data-end=\"981\">La TotalVerde, ne str\u0103duim s\u0103 oferim produse de calitate, \u00eens\u0103 dac\u0103 \u00eent\u00e2mpini probleme, ne po\u021bi contacta pentru o solu\u021bionare rapid\u0103.<\/p><p style=\"padding-left: 40px;\" data-start=\"983\" data-end=\"1020\"><strong data-start=\"987\" data-end=\"1018\">Cum po\u021bi face o reclama\u021bie?<\/strong><\/p><p class=\"\" style=\"padding-left: 40px;\" data-start=\"1021\" data-end=\"1116\">Dac\u0103 ai primit un produs defect, deteriorat sau diferit de cel comandat, urmeaz\u0103 ace\u0219ti pa\u0219i:<\/p><p class=\"\" style=\"padding-left: 40px;\" data-start=\"1121\" data-end=\"1194\"><strong data-start=\"1121\" data-end=\"1139\">9.1. Contacteaz\u0103-ne<\/strong> \u00een termen de <strong data-start=\"1153\" data-end=\"1166\">48 de ore<\/strong> de la primirea coletului:<\/p><ul><li style=\"list-style-type: none;\"><ul data-start=\"1198\" data-end=\"1271\"><li class=\"\" data-start=\"1198\" data-end=\"1233\"><p class=\"\" data-start=\"1200\" data-end=\"1233\"><strong data-start=\"1200\" data-end=\"1211\">E-mail: <\/strong><a href=\"mailto:contact@totalverde.ro\"><span class=\"elementor-icon-list-text\">contact @<\/span><\/a><a href=\"mailto:contact@totalverde.ro\"><span class=\"elementor-icon-list-text\"> totalverde.ro<\/span><\/a><\/p><\/li><li class=\"\" data-start=\"1237\" data-end=\"1271\"><p class=\"\" data-start=\"1239\" data-end=\"1271\"><strong data-start=\"1239\" data-end=\"1251\">Telefon:<\/strong> <a href=\"tel:0040760662179\"><span class=\"elementor-icon-list-text\">+40 760 662 179<\/span><\/a><\/p><\/li><\/ul><\/li><\/ul><p class=\"\" style=\"padding-left: 40px;\" data-start=\"1276\" data-end=\"1381\"><strong data-start=\"1276\" data-end=\"1321\">9.2. Trimite o descriere detaliat\u0103 a problemei<\/strong>, \u00eempreun\u0103 cu imagini clare ale produsului \u0219i ambalajului.<\/p><p class=\"\" style=\"padding-left: 40px;\" data-start=\"1386\" data-end=\"1417\"><strong data-start=\"1386\" data-end=\"1415\">9.3. Procesare \u0219i solu\u021bionare:<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul data-start=\"1421\" data-end=\"1652\"><li class=\"\" data-start=\"1421\" data-end=\"1490\"><p class=\"\" data-start=\"1423\" data-end=\"1490\">Reclama\u021biile sunt analizate \u00een termen de <strong data-start=\"1464\" data-end=\"1487\">5-7 zile lucr\u0103toare<\/strong>.<\/p><\/li><li class=\"\" data-start=\"1494\" data-end=\"1652\"><p class=\"\" data-start=\"1496\" data-end=\"1534\">\u00cen func\u021bie de situa\u021bie, putem oferi:<\/p><ul data-start=\"1540\" data-end=\"1652\"><li class=\"\" data-start=\"1540\" data-end=\"1569\"><p class=\"\" data-start=\"1542\" data-end=\"1569\"><strong data-start=\"1542\" data-end=\"1567\">\u00cenlocuirea produsului<\/strong><\/p><\/li><li class=\"\" data-start=\"1575\" data-end=\"1602\"><p class=\"\" data-start=\"1577\" data-end=\"1602\"><strong data-start=\"1577\" data-end=\"1600\">Rambursarea banilor<\/strong><\/p><\/li><li class=\"\" data-start=\"1608\" data-end=\"1652\"><p class=\"\" data-start=\"1610\" data-end=\"1652\"><strong data-start=\"1610\" data-end=\"1650\">Un voucher pentru o comand\u0103 viitoare<\/strong><\/p><\/li><\/ul><\/li><\/ul><\/li><\/ul><p class=\"\" style=\"padding-left: 40px;\" data-start=\"1654\" data-end=\"1743\">Ne dorim s\u0103 asigur\u0103m o experien\u021b\u0103 pl\u0103cut\u0103 \u0219i f\u0103r\u0103 probleme pentru to\u021bi clien\u021bii no\u0219tri!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Termeni \u0219i condi\u021bii 1. Introducere: Prezentele Termeni \u0219i Condi\u021bii (\u201eTermeni \u0219i Condi\u021bii\u201d) guverneaz\u0103 raporturile dintre societatea HERB SOLUTION SRL, o societate cu r\u0103spundere limitat\u0103, av\u00e2nd sediul \u00een Loc. Sfantu Gheorghe, Str. Vanatorilor nr. 6, jud. Covasna, Rom\u00e2nia (denumit\u0103 \u00een continuare \u201eSocietatea\u201d) \u00eenregistrat\u0103 la Registrul Comer\u0163ului sub nr. J14\/379\/2023, av\u00e2nd C.I.F.\/C.U.I. nr. 49234195 \u0219i persoanele care [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6429","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/totalverde.ro\/hu\/wp-json\/wp\/v2\/pages\/6429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totalverde.ro\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/totalverde.ro\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/totalverde.ro\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/totalverde.ro\/hu\/wp-json\/wp\/v2\/comments?post=6429"}],"version-history":[{"count":70,"href":"https:\/\/totalverde.ro\/hu\/wp-json\/wp\/v2\/pages\/6429\/revisions"}],"predecessor-version":[{"id":11711,"href":"https:\/\/totalverde.ro\/hu\/wp-json\/wp\/v2\/pages\/6429\/revisions\/11711"}],"wp:attachment":[{"href":"https:\/\/totalverde.ro\/hu\/wp-json\/wp\/v2\/media?parent=6429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}